Refund policy

PromptFlow✨ – Refund Policy

At Mavenly, we create every digital product — including online courses and e-books — with the highest standard of care and quality. Because our products are delivered instantly and digitally, we maintain a strict no-refund policy as a general rule.

No Refunds on Digital Products

All sales of digital products (courses, e-books, downloadable PDFs, templates, and any other digital content) are final. We do not offer refunds, exchanges, or cancellations once a purchase has been made and the digital product has been delivered or made accessible to you.

This applies regardless of:

• Whether you have started or completed the course or e-book
• Whether you feel the product did not meet your personal expectations
• Whether you changed your mind after purchase
• Whether you purchased the wrong product by mistake

Please read all product descriptions, previews, and free samples carefully before purchasing.

When We Do Offer a Resolution

We will offer a replacement, re-delivery, or store credit only in the following situations:

• The file you received is corrupted and cannot be opened
• The download link is broken and does not work after purchase
• You received the wrong product entirely (different from what you ordered)
• The course content is inaccessible due to a technical error on our end

In any of the above cases, please contact us within 7 days of your purchase date at norixaltd@gmail.com with your order number and a clear description of the issue. We will resolve it promptly.

We Are Here to Help

If you are unsure whether a product is right for you, we encourage you to reach out before purchasing. We are happy to answer your questions and help you make the best decision.

Contact: norixaltd@gmail.com